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Orders within the EU typically arrive within 3-7 business days.

Yes, we ship in the EU. Shipping times and costs vary by destination. All international orders are carefully packaged and fully insured.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters production and cannot be changed. Please contact us immediately if you need to make changes.

Once your order ships, you will receive a confirmation email with a tracking number. You can also check your order status by logging into your account.

Keep your set away from direct sunlight and extreme temperatures. Dust regularly with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth and dry immediately.

Our chess pieces are crafted from premium hardwoods including ebony, rosewood, boxwood, and maple. Each set is carefully selected for quality and beauty.

All our chess sets include a 2-year warranty against manufacturing defects. Handcrafted items may have natural wood variations which are not considered defects.

We offer a 14-day return policy for unused items in original packaging. Custom or personalized items are non-returnable. Please contact us before initiating a return.

Contact our support team with your order number and reason for return. We will provide a return shipping label and instructions within 24 hours.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will appear on your original payment method.